Data Protection - Registration Number: Z6257453
Under the Data Protection Act we require a patient’s written permission before we can discuss their care or treatment with family members, guardians, carers or friends. This also applies to patients aged 12-16.
Our staff are trained in accordance with the Data Protection Act and all the staff contracts include a clause that any breaches of confidentiality may result in dismissal. You have the right torequest access to your full medical records. A standard fee is chargeable for copies of your records. All requests must be put in writing to the practice.
Health care professionals who provide you with care are required by law to maintain records about your health and any treatment or care you have received within any NHS organisation. These records help to provide you with the best possible healthcare.
NHS health records may be processed electronically, on paper or a mixture of both and through established working procedures and best practice coupled with technology we ensure your personal data is kept confidential and secure. Your records are backed up securely in line with NHS standard procedures
Privacy Notice - Full Document 2024
Practices are legally required to share data with NHS Digital – this is mandated by the Secretary of State and there is a legal basis for you to do so
Telephone Calls
Purpose – The practice uses an internet-based telephony system that records telephone calls, for their own purpose and to assist with patient consultations. The telephone system has been commissioned to assist with the high volume and management of calls into the surgery, which in turn will enable a better service to patients. We record incoming calls only / incoming and outgoing calls. Our phone system is set to automatically retain calls to enable us to download and retain exact and unaltered copies of calls where required for medico-legal purposes / patient care and monitoring of quality and training needs.
Legal Basis – While there is a robust contract in place with the processor, the surgery has undertaken this service to assist with the direct care of patients in a more efficient way.
- Article 6(1)(e) ‘…necessary for the performance of a task carried out in the public interest or in the exercise of official authority…’; and
- Article 9(2)(h) ‘necessary for the purposes of preventative or occupational medicine’
Provider – SWCOMS - Focus Group