Appointments

You can use this service to submit a medical query or make an admin query such as requesting a sick note and prescriptions.

Most appointments including GP appointments are now booked following your submission of an online consultation.

This triage service is open 7am to 4pm, however it will turn off earlier than this when we have reached our safe capacity for the day. If you feel you have an urgent problem when triage is closed please call reception who can help you, or Contact 111.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

It is essential you cancel an appointment you do not need as then it can be given to someone else. 

To cancel your appointment:

• use your NHS App
• phone us on 01753 643445, Monday to Friday from 8:00am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Wherever possible, patients are expected to attend the surgery for treatment. This benefits both the doctor and patient by enabling us to provide a more complete and efficient service. 

If you cannot attend the surgery by any means and you require a home visit, please telephone 01753 643445 as early as possible before 10 am 

The duty doctor will advise on the suitability of a home visit or give telephone advice if required.

Further information about home visits can be found here.

We are accredited as a training practice for GP Specialty Trainees. You may be offered an appointment with one of our GP trainees. They are fully supervised and overseen by our GP trainers.

Our GP trainees occasionally video their consultations for learning purposes. They will always ask your permission in the consultation, but if you object to your consultation being recorded, you can let us know when booking an appointment.