Statement on Turnaround Times for Non-Medical Paperwork
Our practice understands that patients may require non-medical paperwork, such as letters, reports, and form completions, for purposes including housing, benefits, employment, or insurance. These requests are important, and we are committed to processing them as efficiently as possible.
Please note that non-medical paperwork is not part of core NHS services and is completed outside of routine clinical duties. As such, we ask patients to allow up to 10 working days for the completion of any non-medical documentation. This timeframe allows our clinical and administrative staff to prioritise urgent medical care while ensuring the quality and accuracy of the information provided.
We appreciate your understanding and cooperation. If your request is particularly urgent, please inform the reception team when submitting it, and we will do our best to accommodate where possible.
Where a fee is applicable you will be contacted and advised before the request is processed.
