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Practice Survey Reporting

Patient Survey January 2016 conducted by MORI on line 

Review of the details of this survey

248 Surveys were sent out 101 surveys back 41% completion

 

 

Threeways Outcome %                                                                    Local CCG     National

 

Process

P 81% respondents usually waiting 15 mins or less after their appt time to be seen

                                                                                                                  66%       65%

 

P 78% with a preferred GP usually see or speak to their preferred GP

                                                                                                                  63%       59%

 

P 94% of respondents would recommend this surgery to someone new

                                                                                                                  80%    78%

 

P 80% find it easy to get through on the phone                             73%       73%

 

P 89% found the receptionists helpful (v helpful 46%)              86%       87%

 

P 97% were able to get an appt to speak or see someone the last time they tried

                                                                                                                   88%     85%

 

P 96% - said last appt was convenient                                           92%     92%

P 86% described experience of making appt good                       75%    72%

P 74% did not wait too long                                                              57%     58%

 

Doctors

P 96% felt they had enough time with Doctor                              88%     87%

P 98% GP good at listening                                                           90%     89%

P 91% GP good at explaining                                                            89%     86%

P 92% GP good at involving them in decision about care          83%     82%

P 95% GP good treating them with care and concern                  87%     85%

P 99% GP confidence and trust                                                   96%     95%

 

 

Nurse / HCA

O 89% nurse good at giving them enough time                           93%       92%

O 90% last nurse good at listening                                                 92%       91%

O 87% good at explaining tests treatments                                   90 %     90%

O 77% last nurse good at involving them in decisions              85%      85%

P98% confidence and trust in nurse                                       98%       97%

 

 



 
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