Information is an important part of the patient journey. It is central to the overall quality of each patient’s experience of the NHS.
The NHS puts patients at the centre of service design and delivery. By providing good quality information, we can help to ensure that patients have greater power, protection and choice in key aspects of their healthcare.
By providing good patient information, we can:
- help to make sure that patients arrive on time and are properly prepared for procedures or operations;
- remind patients what their doctor or nurse has told them if, due to stress or language difficulties, they are unable to remember;
- enable people to make informed decisions, giving them time to go away, read the information that is relevant to them, and think about the issues involved;
- involve patients in their condition and their treatment (research has shown that good information can improve medical outcomes1 and reduce patient anxiety2, and that patients want access to it3);
- give patients confidence, improving their overall experience of the NHS.
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